Peacockatelier
Shipping & Returns
SHIPPING POLICY
Customs and Duty Information:
At Peacockatelier Industry Co.,Ltd, we diligently strive to offer a seamless shopping experience to our esteemed customers. Please take note of the following pertinent details regarding import taxes and duties:
1. Import Tax and Duties Responsibility: Kindly be aware that we do not assume responsibility for or cover any import taxes, customs duties, or related charges imposed by the customs authorities of your respective country. As the valued customer, it is your responsibility to settle these charges. Furthermore, accurate customs declarations will be prepared under the provided billing details for invoicing purposes.
2.Compliance with Customs Regulations: We steadfastly adhere to customs regulations by meticulously disclosing product value and details. Any attempt to manipulate or misrepresent information is strictly forbidden and will be considered fraudulent.
3.Warning: Consequences of Non-payment: Failure to fulfill the requisite import fees may result in the confiscation or return of the product by the customs authorities. In such instances, regrettably, no refund will be issued, and any associated costs pertaining to return shipping or customs fees will be the sole responsibility of the customer.
4.Assistance and Information: For guidance on customs procedures or import regulations, we kindly advise reaching out to your local customs authorities or seeking professional advice.
Processing and Shipping Information:
To ensure your package is delivered correctly and within the delivery timeframes we advertise, please enter your address accurately and include all relevant and required information. Timely delivery depends on the correct use of abbreviations, street numbers, and building/apartment or unit numbers, as well as any applicable route information.
We are not responsible for shipments that are lost, misplaced, or delivered incorrectly when the address information provided at the time of purchase is inaccurate or entered incorrectly.
For international shipments, the goods will be imported on behalf of the consignee/buyer. Upon arrival in the destination country, the contents of your order may be subject to customs-related charges, such as taxes, duties, processing fees, and brokerage fees. These charges are the responsibility of the recipient.
Peacockatelier cannot be held liable for any customs charges assessed on your order. Such charges are determined by the customs authority in the destination country. The total displayed at checkout does not include taxes, customs charges, and you may be required to pay them directly to the courier upon delivery.
For additional information regarding customs charges, we recommend contacting your local customs office before placing an order.
** Please note that shipments may occasionally be delayed due to customs clearance.
Processing Time
All orders are subject to a processing period that is separate from shipping transit time. Processing time begins once your order is received and continues until it is picked up from our fulfillment center by the applicable carrier.
Processing timelines may vary based on several factors. For most customers, standard domestic and international orders may take up to 5 business days to process (excluding Saturdays, Sundays, and public holidays).
After your payment is authorized and verified, the estimated processing times are as follows:
· Standard: up to 10 business days
· Expedited: up to 5 business days
These estimates do not include weekends or holidays.
Shipping Rates & Timelines
Please note that delivery to your destination may take 7–14 business days from the shipment date, not necessarily from the date the order is placed. Transit time varies depending on the selected shipping method and the final delivery location.
Once your order ships, we will send you an email confirmation containing your tracking information.
Carriers & Service Levels
· Standard orders are shipped via E-Express.
· For high-value purchases or remote destinations, we upgrade to UPS or DHL to ensure maximum efficiency and security.
· We select the most appropriate carrier based on order value and delivery distance.
Free Shipping
We offer FREE shipping on all orders. Any final shipping costs (if applicable) will be displayed at checkout.
We provide free shipping on all orders. Shipping fees may be charged if you make additional requests for specific shipping methods or upgrades. Shipping fees are non-refundable.
If you refuse a shipment from Peacockatelier, you will be responsible for the original shipping charges, as well as the cost of returning the package to us. This amount will be deducted from any store credit or refund issued.
Delivery Policy
If your package is lost or missing, you must contact us within 7 days of the delivery date to be eligible for a store credit or reshipment.
Peacockatelier does not guarantee liability for packages marked “Delivered” by the carrier. All cases will be reviewed on an individual basis.
We will assist you in working with the carrier to complete the claims process. Please note that claims may take up to 30 days to resolve, depending on the shipping carrier used.
Peacockatelier does not retain or accept responsibility for packages that have been reported as delivered by the carrier. We do not provide refunds or credits for packages that the carrier confirms as delivered.
Out of Stock Items
If your order includes multiple items and one (or more) are out of stock, we will ship the remaining in-stock items and issue a refund to your original payment method for the item(s) that are not available.
Available Shipping Countries and Regions
To confirm whether we deliver to your location, please refer to the list of serviceable areas at the URL below.
E-Express:https://www.hongkongpost.hk/en/preparation/posting/zoning/index.html
Reserved Rights Regarding Shipping
While we will make every effort to accommodate your shipping and billing preferences, Peacockatelier reserves the right to require the use of a “common” shipping and billing address if we are unable to process an order or cannot verify the shipping address provided.
In addition, Peacockatelier may determine, limit, refuse, and/or cancel orders at any time due to concerns including, but not limited to:
· An irregular or excessive returns history that may indicate “wardrobing”
· An irregular or excessive returns history involving items that are worn, altered, laundered, damaged, or missing
· Suspected fraudulent or criminal activity
Similarly, Peacockatelier reserves the right to limit, refuse, and/or reject returns (both in-store and online) for any customer or entity where similar concerns apply.
Return and Refund Policy
We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be:
- In the same condition as when you received it (unworn and unused)
- With tags attached
- In its original packaging
You will also need your receipt or proof of purchase.
** Unfortunately, we cannot accept returns on sale items or gift cards.
European Union (EU) 14 day Cooling Off Period
If your order is being shipped into the European Union, you may cancel your order or return the merchandise within 14 days, for any reason and without providing justification.
As with standard returns, the item must be unworn and unused, with tags attached, and in its original packaging, along with receipt/proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.